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Technical Communication Today

Technical Communication Today

          
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About the Book

Technical Communication Todayremains the only text to fully centralize the computer in the technical workplace, presenting how it is used throughout today’s communication process.    The text is based on a solid core of rhetorical principles.  Clear instruction not only describes technical documents, but it guides the user through the activity of producing them. Technical Communication Today foregrounds computers as a thinking tool–helping communicators to draft and design documents, prepare material for print and Web publication, and make oral presentations. It more accurately reflects the modern day computer-centered technical workplace.   Technical Communication Today epitomizes the shift in technical communication from literal-linear created to visual-spatial created documents. This evolution, which has been provoked by the ubiquity of the computer as a communication tool, is changing fundamental writing and reading processes.  The text has been designed using the idea of “chunking,” where readable portions of text are combined with graphics. Not only does this concept facilitate learning, but it models the way today’s technical documents should be designed.  Its presentation of teaching readers how to write integrates a new awareness of how documents are read–by “raiding” for the information needed.  The author wrote the text with the presumption that users are researching, organizing, drafting, designing, and revising directly on their computer screens. By mirroring these processes in its content and structure, Technical Communication Today offers a higher level of accessibility for readers. 

Table of Contents:
Every chapter includes “Chapter Objectives,” “Chapter Review,” “Exercises and Projects,” and a “Case Study” as well as an “At Work” box, “At a Glance,” “Go to the Net,” “Take Note,” and “Links” features. Preface. PART ONE        ELEMENTS OF TECHNICAL COMMUNCATION Chapter 1     Communicating in the Workplace                           How Important is Technical Communication                           What is Technical Communication                           Technical Communication: Actions, Words, Images                           Your Career and Technical Communication                           Help: E-Literacy and Overcoming Cyberphobia                           Chapter Review                           Exercises and Projects Chapter 2     The Technical Writing Process                           Technical Writing Today                           Stage 1: Planning and Researching                           Stage 2: Organizing and Drafting                           Help: Using Your Computer to Overcome Writer’s Block                           Stage 3: Improving the Style                           Stage 4: Designing                           Stage 5: Revising and Editing                           Developing Your Own Writing Process                           Chapter Review                           Exercises and Projects                           Case Study: The Procrastinator Chapter 3     Readers and Context of Use                           Profiling Your Readers                           Help: Profiling Readers with Search Engines                           Profiling Contexts of Use                           Using Profiles to Your Own Advantage                           International and Cross-Cultural Communication                           Chapter Review                           Exercises and Projects                           Case Study: Installing a Medical Waste Incinerator Chapter 4     Working in Teams                           The Stages of Teaming                           Forming: Strategic Planning                           Storming: Managing a Conflict                           Help: Virtual Teaming                           Norming: Determining Team Roles                           Performing: Improving Quality                           The Keys to Teaming                           Chapter Review                           Exercises and Projects                           Case Study: Not a Sunny Day Chapter 5     Ethics in the Technical Workplace                           What Are Ethics?                           Where Do Ethics Come From?                           Help: Copyright Law in Technical Communication                           Resolving Ethical Dilemmas                           Ethics in the Technical Workplace                           Chapter Review                           Exercises and Projects                           Case Study: The Chemical Spill PART TWO     COMMUNICATING IN THE TECHNICAL WORKPLACE Chapter 6     Persuasion and Planning                           How to Persuade People                           Persuading with Reason                           Persuading with Values                           Using Project Planning to be Persuasive                           Persuasion and Planning in High-Context Cultures                           Chapter Review                           Exercises and Projects                           Case Study: Solar Car Chapter 7     Researching and Managing Information                          Beginning Your Research                          Defining Your Research Subject                          Formulating a Research Question or Hypothesis                          Developing a Research Methodology                          Triangulating Materials                          Managing Information and Taking Notes                          Help: Avoiding Junk Science on the Internet                          Appraising Your Information                          Avoiding Plagiarism                          Chapter Review                          Exercises and Projects                          Case Study: Bye Bye Birdies Chapter 8    Organizing and Drafting                         Basic Organization for Any Document                         Using Genres to Organize Information                         Outlining the Document                         Help: Organizing with Presentation Software                         Oganizing and Drafting the Introduction                         Organizing and Drafting the Body                         Organizing and Drafting the Conclusion                         Organizing Cross-Cultural Documents                              Chapter Review                         Exercises and Projects                         Case Study: The Bad News Chapter 9    Designing Documents and Interfaces                         Five Principles of Design                         Design Principle 1: Balance                         Design Principle 2: Alignment                         Design Principle 3: Grouping                         Design Principle 4: Consistency                         Help: Using Styles and Templates                         Design Principle 5: Contrast                         Cross-Cultural Design                         Using the Principles of Design                         A Primer on Binding and Paper                         Chapter Review                         Exercises and Projects                         Case Study: Scorpions Invade Chapter 10  Ceating and Using Graphics                         Guidelines for Using Graphics                         Displaying Data with Graphics, Tables, and Charts                         Help: Making Visuals with a Spreadsheet Program                         Using Pictures, Drawings, and Video                         Chapter Review                         Exercises and Projects                         Case Study: The Illusion Chapter 11  Style                         What is Style?                         Writing Plain Sentences                         Help: Using On-line Writing Centers                         Writing Plain Paragraphs                         When Is It Appropriate to Use Passive Voice?                         Persuasive Style                         Balancing Plain and Persuasive Style                         Chapter Review                         Exercises and Projects                         Case Study: Going Over the Top Chapter 12  Revising and Editing for Usability                         Levels of Edit                         Revising: Level 1 Editing                         Substantive Editing: Level 2 Editing                         Copyediting: Level 3 Editing                         Proofreading: Level 4 Editing                         Lost in Translation: Cross-Cultural Editing                         Using Copyediting Symbols                         Help: On-Line Copyediting                         Documenting Cycling and Usability Testing                         Chapter Review                         Exercises and Projects                         Case Study: Just My (Bad) Style PART THREE    WORKING IN THE WIRED WORKPLACE Chapter 13  Using E-Mail and Instant Messaging                         E-Mail Basics                         Features of E-Mail                         Managing E-Mail                         E-Mail Netiquette                         Help: Using Mailing Lists (Listservs)                         What is Instant Messaging                         Chapter Review                         Exercises and Projects                         Case Study: Exposed Chapter 14  Designing Websites                         Basic Features of a Website                         Planning and Researching a Website                         Organizing and Drafting a Website                         Help: Using Web-Authoring Software                         Using Style in a Website                         Designing the Website                         Revising, Editing, and Proofreading                         Uploading, Testing, and Maintaining Your Website                         Chapter Review                         Exercises and Projects                         Case Study: Invasion of Privacy Chapter 15  Starting Your Career                            Setting Goals, Making a Plan                         Preparing a Resume                         Writing Effective Application Letters                         Help: Designing a Scannable/Searchable Resume                         Creating a Professional Portfolio                         Interviewing Strategies                         Chapter Review                         Exercises and Projects                         Case Study: The Lie Chapter 16   Preparing and Giving Presentations                         Planning and Researching Your Presentation                         Choosing the Right Presentation Technology                         Organizing the Content of Your Presentation                         Help: Surfing the Net for Grabbers                         Choosing Your Presentation Style                         Creating Visuals                         Delivering the Presentation                         Practice and Rehearsal                         Working Cross-Culturally with Translators                         Chapter Review                         Exercises and Projects                         Case Study: The Coward PART FOUR    GENRES OF TECHNICAL COMMUNICATION Chapter 17  Letters and Memos                         Basic Features of Letters and Memos                         Planning and Researching Letters and Memos                         Organizing and Drafting Letters and Memos                         Types of Letters and Memos                         Using Style in Letters and Memos                         Designing and Formatting Letters and Memos                              Help: Making Letter and Memo Templates                         Revising, Editing, and Proofreading                         Chapter Review                         Exercises and Projects                         Case Study: The Nastygram Chapter 18  Technical Definitions                         Types of Technical Definitions                         Planning and Researching Technical Definitions                         Organizing and Drafting Technical Definitions                         Help: Using On-line Sources for Definitions                         Using Style and Design in Technical Definitions                         Revising, Editing, and Proofreading                         Chapter Review                         Exercises and Projects                         Case Study: Fast-Food High School Chapter 19  Technical Descriptions                         Basic Features of Technical Descriptions                         Planning and Researching Technical Descriptions                         Partitioning the Subject                         Organizing and Drafting Technical Descriptions                         Using Style in Technical Descriptions                         Designing Technical Descriptions                         Revising, Editing, and Proofreading                         Help: Using Digital Photography in Descriptions                         Chapter Review                         Exercises and Projects                         Case Study: Memories of a Crane Chapter 20  Instructions                         Basic Features of Instructions                         Planning and Researching Instructions                         Organizing and Drafting Instructions                         Using Style in Instructions                         Help: On-screen Documentation                         Designing Instructions                         Revising, Editing, and Proofreading                         Chapter Review                         Exercises and Projects                         Case Study: The Flame Chapter 21  Proposals                         Basic Features of Proposals                         Planning and Researching Proposals                         Help: Reading a Request for Proposals (RFP)                         Organizing and Drafting Proposals                         Using Style in Proposals                         Designing Proposals                         Revising, Editing, and Proofreading                         Chapter Review                         Exercises and Projects                         Case Study: The Mole Chapter 22  Activity Reports                         Basic Features of Activity Reports                         Types of Activity Reports                         Planning and Researching Activity Reports                         Organizing and Drafting Activity Reports                         Help: Making and Using PDFs                         Using Style and Design in Activity Reports                         Revising, Editing, and Proofreading                         Chapter Review                         Exercises and Projects                         Case Study: Bad Chemistry Chapter 23  Analytical Reports                         Basic Features of Analytical Reports                         Types of Analytical Reports                         Planning and Researching Analytical Reports                         Organizing and Drafting Analytical Reports                         Help: Virtual Teaming on Reports                         Drafting Front Matter and Back Matter                         Using Style in Analytical Reports                         Designing Analytical Reports                         Revising, Editing, and Proofreading                         Chapter Review                         Exercises and Projects                         Case Study: The X-File Appendix A      Grammar and Punctuation Guide Appendix B      English as a Second Language Guide Appendix C      Documentation Guide References Credits Index


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Product Details
  • ISBN-13: 9780321457585
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson
  • Edition: 2 Rev ed
  • Language: English
  • Returnable: Y
  • Weight: 1209 gr
  • ISBN-10: 0321457587
  • Publisher Date: 01 Aug 2007
  • Binding: Paperback
  • Height: 232 mm
  • No of Pages: 784
  • Spine Width: 25 mm
  • Width: 200 mm


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