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The Truth About Getting the Best from People

The Truth About Getting the Best from People

          
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About the Book

In the Second Edition of the successful book, The Truth About Getting the Best From People, Martha Finney shares over 60 proven principles for achieving employee engagement one-hundred percent of the time.  This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers.

Table of Contents:
Introduction   xi PART I The Truth About Employee Engagement Truth 1 You don’t need the carrot or the stick   1 Truth 2 You have direct infl uence over your employees’ passion quotient   4 Truth 3 You get the best by giving the best   8 Truth 4 It’s not money that motivates   11 Truth 5 Employment engagement isn’t for sissies   15 Truth 6 Real engagement gains happen after survey scores come in   19 PART II The Truth About Yourself Truth 7 Your behaviors are your brand   23 Truth 8 You can’t give what you don’t have   26 Truth 9 “Best” doesn’t mean the same thing to everyone   30 Truth 10 Think you’re a great leader? Think again   34 Truth 11 You could be your own worst employee   38 Truth 12 Visionary or beat cop? Your choice   41 Truth 13 Your health may be compromising your leadership eff ectiveness   44 Truth 14 You don’t have to be perfect   48 Truth 15 Your career can recover from an engagement hit   52 PART III The Truth About Engaged Cultures Truth 16 Employee happiness is serious business   55 Truth 17 Great leaders make their people cry   58 Truth 18 Better questions lead to better answers   61 Truth 19 Individual passion builds a passion-fueled customer service culture   65 Truth 20 Authentic is better than clever   69 Truth 21 Retention begins with hello   72 Truth 22 The bad will do you good   75 Truth 23 Your biggest complainer may be your best supporter   78 Truth 24 You can sell an unpopular decision   82 Truth 25 Flex is best   85 Truth 26 Nobody cares if you don’t mean to be mean   89 Truth 27 Controlling your temper is a labor-saving device   93 Truth 28 There is no “but” in “I’m sorry”   97 PART IV The Truth About Motivation Truth 29 Engagement happens one person at a time  101 Truth 30 If you’re a manager, you’re a career coach   104 Truth 31 The candidates you’re seeking may not be the ones you need   107 Truth 32 Ask for cheese—you might get the moon   111 Truth 33 You lead better when you get off your pedestal   114 Truth 34 Trust is your strongest persuasion tool   118 Truth 35 If they aren’t buying it, they aren’t doing it   121 Truth 36 Overselling an opportunity can cost you precious talent   124 Truth 37 Focusing on what’s right can help solve what’s wrong   128 Truth 38 High performers are motivated by a piece of the action   131 Truth 39 All the generations want the same thing   135 PART V The Truth About Performance Truth 40 Compassion promotes performance   139 Truth 41 A hot star can brighten your whole team   142 Truth 42 B players are your A team   146 Truth 43 High performers have enough coff ee mugs   149 Truth 44 Discipline deepens engagement   152 Truth 45 You don’t have to inherit the problem employees   155 Truth 46 Performance appraisals are really about you   159 Truth 47 New hires can inspire current employees   162 Truth 48 Terminations are an engagement tool   165 PART VI The Truth About Creativity Truth 49 Innovation begins with y-e-s   169 Truth 50 Everyone can be creative   172 Truth 51 You stand between inspiration and implementation   176 Truth 52 Failures promote progress   179 Truth 53 People don’t quit their bosses, they quit their colleagues   182 Truth 54 Extreme pressure kills inspired performance   186 Truth 55 Creativity is a balancing act   189 PART VII The Truth About Communication Truth 56 Open questions ignite inspiring answers   193 Truth 57 Serving your employees means managing your boss   196 Truth 58 Bad news is good news   200 Truth 59 Trivial conversations are essential   203 Truth 60 The way you listen speaks volumes   206 Truth 61 Crap happens   210 Truth 62 Engaged employees need to know more   213 PART VIII The Truth About Teams Truth 63 Absence makes the employee happier   217 Truth 64 Your team has untapped talent   221 Truth 65 People need to fi ght their own battles   224 Truth 66 Games don’t build teams   228 Truth 67 Answers build teams   231 Truth 68 Your team can lead you to greatness   234 Truth 69 You’re still the boss   237 References   240 About the Author    242


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Product Details
  • ISBN-13: 9780133095180
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Financial Times Prentice Hall
  • Depth: 13
  • Height: 214 mm
  • No of Pages: 256
  • Series Title: Truth About
  • Weight: 410 gr
  • ISBN-10: 0133095185
  • Publisher Date: 11 Jan 2013
  • Binding: Paperback
  • Edition: 2
  • Language: English
  • Returnable: N
  • Spine Width: 13 mm
  • Width: 142 mm


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