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The Truth About Getting the Best from People: (Truth About)

The Truth About Getting the Best from People: (Truth About)

          
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About the Book

In the Second Edition of the successful book, The Truth About Getting the Best From People, Martha Finney shares over 60 proven principles for achieving employee engagement one-hundred percent of the time.  This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers.

Table of Contents:
Introduction     xi PART I The Truth About Employee Engagement Truth 1 You don’t need the carrot or the stick     1 Truth 2 You have direct infl uence over your employees’ passion quotient     4 Truth 3 You get the best by giving the best     8 Truth 4 It’s not money that motivates     11 Truth 5 Employment engagement isn’t for sissies     15 Truth 6 Real engagement gains happen after survey scores come in     19 PART II The Truth About Yourself Truth 7 Your behaviors are your brand     23 Truth 8 You can’t give what you don’t have     26 Truth 9 “Best” doesn’t mean the same thing to everyone     30 Truth 10 Think you’re a great leader? Think again     34 Truth 11 You could be your own worst employee     38 Truth 12 Visionary or beat cop? Your choice     41 Truth 13 Your health may be compromising your leadership eff ectiveness     44 Truth 14 You don’t have to be perfect     48 Truth 15 Your career can recover from an engagement hit     52 PART III The Truth About Engaged Cultures Truth 16 Employee happiness is serious business     55 Truth 17 Great leaders make their people cry     58 Truth 18 Better questions lead to better answers     61 Truth 19 Individual passion builds a passion-fueled customer service culture     65 Truth 20 Authentic is better than clever     69 Truth 21 Retention begins with hello     72 Truth 22 The bad will do you good     75 Truth 23 Your biggest complainer may be your best supporter     78 Truth 24 You can sell an unpopular decision     82 Truth 25 Flex is best     85 Truth 26 Nobody cares if you don’t mean to be mean     89 Truth 27 Controlling your temper is a labor-saving device     93 Truth 28 There is no “but” in “I’m sorry”     97 PART IV The Truth About Motivation Truth 29 Engagement happens one person at a time     101 Truth 30 If you’re a manager, you’re a career coach     104 Truth 31 The candidates you’re seeking may not be the ones you need     107 Truth 32 Ask for cheese—you might get the moon     111 Truth 33 You lead better when you get off your pedestal     114 Truth 34 Trust is your strongest persuasion tool     118 Truth 35 If they aren’t buying it, they aren’t doing it     121 Truth 36 Overselling an opportunity can cost you precious talent     124 Truth 37 Focusing on what’s right can help solve what’s wrong     128 Truth 38 High performers are motivated by a piece of the action     131 Truth 39 All the generations want the same thing     135 PART V The Truth About Performance Truth 40 Compassion promotes performance     139 Truth 41 A hot star can brighten your whole team     142 Truth 42 B players are your A team     146 Truth 43 High performers have enough coff ee mugs     149 Truth 44 Discipline deepens engagement     152 Truth 45 You don’t have to inherit the problem employees     155 Truth 46 Performance appraisals are really about you     159 Truth 47 New hires can inspire current employees     162 Truth 48 Terminations are an engagement tool     165 PART VI The Truth About Creativity Truth 49 Innovation begins with y-e-s     169 Truth 50 Everyone can be creative     172 Truth 51 You stand between inspiration and implementation     176 Truth 52 Failures promote progress     179 Truth 53 People don’t quit their bosses, they quit their colleagues     182 Truth 54 Extreme pressure kills inspired performance     186 Truth 55 Creativity is a balancing act     189 PART VII The Truth About Communication Truth 56 Open questions ignite inspiring answers     193 Truth 57 Serving your employees means managing your boss     196 Truth 58 Bad news is good news     200 Truth 59 Trivial conversations are essential     203 Truth 60 The way you listen speaks volumes     206 Truth 61 Crap happens     210 Truth 62 Engaged employees need to know more     213 PART VIII The Truth About Teams Truth 63 Absence makes the employee happier     217 Truth 64 Your team has untapped talent     221 Truth 65 People need to fi ght their own battles     224 Truth 66 Games don’t build teams     228 Truth 67 Answers build teams     231 Truth 68 Your team can lead you to greatness     234 Truth 69 You’re still the boss     237 References     240 About the Author      242


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Product Details
  • ISBN-13: 9780133095234
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Addison Wesley
  • Language: English
  • Series Title: Truth About
  • ISBN-10: 0133095231
  • Publisher Date: 21 Nov 2012
  • Binding: Digital download
  • No of Pages: 256
  • Weight: 1 gr


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