Michael LowensteinMICHAEL W. LOWENSTEIN is Managing Director of Customer Retention Associates, Upper Darby, PA an organization that helps clients optimize customer loyalty and value. He has over 30 years of experience in service performance evaluation, strategic markeing and planning, sales, operations, staff training, culture analysis, and total quality assessment. He is author of Customer Retention: An Integrated Process for Keeping Your Best Customers (1995) and numerous articles on related subjects. He is a frequent speaker on customer loyalty topics to corporations and to business and professional associations. Read More Read Less