Terry Vavra Terry G. Vavra, Ph.D., is president and co-founder of Marketing Metrics, Inc. and is a world-acknowledged expert in customer retention and satisfaction strategies. He is the author of the international bestseller, Aftermarketing: How to Keep Custmers for Life Through Relationship Marketing (McGraw-Hill). Read More Read Less
An OTP has been sent to your Registered Email Id:
Resend Verification Code
Hi! I'm Vidya, your virtual assistant.
Need a book recommendation, help with your order or support with any query? I’m here to assist you.
